Re: (ASCEND) need cooling fan

[danziger@pacifier.com]

excuse me???
I may be mistaken but I'm sure I'm not...  Lucent did buy Ascend, am I right?
Well Given that Lucent now owns Ascend it should also be given that
whatever problems Ascend product owners have would be a problem Lucent
would want
to handle in a timely manner. Hummm... I have heard rumors that their are
other companies making pretty much the same products I wonder if they take
the same type of attitude in their support departments??? 
 I've been lurking here for a number of years now. I have noticed a very
large increase in complaints for product support over the last few months.
I seems to have started a few months after Lucent acuired Ascend...
Just maybe thier might be a connection.... Hummm... What do you all think???





At 10:09 PM 5/9/00 +0100, you wrote:
>> On Tue, 9 May 2000, Tim Patterson wrote:
>> > This is critical and I hope Lucent has some one watching this list.
>> >
>> > Ascend tech support has its issues(:, but Lucent has completely
>> > vanished.
>>
>> Not true, I just got a call from Lucent Tech support yesterday asking me
>> for some information.
>
>
>Hello
>This list is not one supported by Lucent. (@max.bungi.com does not sound
>very Lucent to me). This post is not necessary the views of Lucent, only
>myself. Any complaints voiced on the this list are unlikely to be commented
>on by Lucent. Any complaints regarding any services Lucent provides should
>first be made to the Lucent department causing the complaint, if that fails
>I suggest they contact their Account Manager.
>I am not in the support department. All I do know is calls are dealt with
>based on priority. Priority is decided based on type of problem and any
>service level agreement contract with that customer.
>Cheers
>A Lurker.
>James
>
>
>
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>
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