Re: (ASCEND) LT Winmodem Connection problem

["James Courtier-Dutton" <jcdutton@lucent.com>]

If your customer is having problems with Portmasters as well as MAX, the
problem will lie at the customer site.
WinModems are very sensitive to other software loaded on the Client PC.
Check to see if anything was installed/upgraded on the customers machine
between the time they were OK, to the time they were having problems.
Any other phones of devices plugged into their phone line will also have a
bad effect on modem connections.
Lastly, check that the customers phone line is not faulty.
Cheers
James


----- Original Message -----
From: "Scot W. Hetzel" <ascend@westbend.net>
To: "Ascend-Users" <ascend-users@bungi.com>
Sent: Sunday, May 21, 2000 3:29 AM
Subject: (ASCEND) LT Winmodem Connection problem


> I have a customer that was connecting fine to me for several months to one
> of our other access servers.  But for the past couple of days, they could
> not connect at all.  On, Thursday we finally had our MAX 6000 installed
and
> operational, and they were able to connect to it.  Today they advised that
> they could not connect at all to the new server.
>
> Their System is an HP Pavilion 8240, and it has a LT Win Modem.  They were
> running 5.70 with no problems on the other server until Thursday.  We
tried
> installing 5.48, 5.49, 5.54 & 5.75 and it still would not connect.  And if
> it did connect, the transmit speed was terrible (4800 - 12000).
>
> I have tried disabling V90 & K56 (-V90=0S38=0), and that didn't improve
> their transmit speed.
>
> Any Ideas as to how we can improve this customers connection?
>
> MAX6000 TAOS 8.0.2
>
> Scot
>
>
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