Re: [TCLUG:10513] Media One and Linux?

[Thomas Veldhouse <veldy@visi.com>]

Although MediaOne will not stop you from using Linux or any other OS, they
will refuse to help you in any way for any reason.  Once, they know you
are using Linux, they instantly blame everything upon that and then tell
you the problem is with your OS.  At least in my experience this has been
the case.  So ... you must tell them that you are using Win98 when you
call in for support, or to report a problem.  There SMTP server was not
working and they blamed my OS.  I called back and told them I was running
Win98 and then they tried to blame it on the TCP/IP stack and tried to
walk me through rebuilding it.  Of course, that was not it.  Towards the
end of the conversation, of which I was doing none of what the moran was
telling me to do, he tells me that he is hearing reports of the problem
and they will fix it ASAP, but no ETA.

OK, so I would love to get DSL!!!

Tom Veldhouse
veldy@visi.com

On Mon, 29 Nov 1999, Scott Dier - dieman wrote:

> On Sun, 28 Nov 1999, Callum Lerwick wrote:
> 
> > So, I recently claimed my web space on MediaOne. I'm thinking of using
> > it to put up an official-as-it-gets Using MN MediaOne with Linux page.
> > Has anyone else done such a thing already? Has anyone asked MediaOne
> > their official position on Linux? Collaberators welcome. :)
> 
> Ill be happy to input on your site when you finish it.  I had a linux box
> hooked up to cable and then I went to the U. (mmmm resnet)
> 
> The "official" stance is that they wont install it themeselves on linux.
> What I find from the installers is that they dont care -- you have to set
> it up -- as long as you realise that you get no phone support on operating
> system issues.  
>