Re: [TCLUG:17280] Any Covad users here?

["Bob Nolte" <bob.nolte@pc4u.com>]

I have Onvoy IDSL 144, works great, but...
I ordered it on June 17, 1999, Finally setup on Feb 16, 2000
No significant problems since
Most problems were with USWest, I believe that it was someone
named Chuck (Onvoy) that help the most.

I have had RoadRunner as well for about 60 days. No problems
at all in Eden Prairie. No static IP though, that's why the IDSL
is still there.

Bob Nolte

----- Original Message -----
From: "Dave Kleist" <dkleist@acm.org>
To: <tclug-list@mn-linux.org>
Sent: Saturday, May 06, 2000 8:14 AM
Subject: RE: [TCLUG:17280] Any Covad users here?


> Not quite.
>
> I am attempting to get IDSL from Onvoy/Covad (lDSN line installed from US
> West), like Jon's setup.  It's hard to tell where it's falling down, but
> the combination to date has been very unpleasant.  I ordered over 3 months
> ago, and have yet to get installed.  I think most of the problems exist
> with the morons at US West (I believe that after 6 weeks, we are now back
> to square one where they have figured that I don't have a line to the
house
>  --  duh).  Customer service has been godawful, and from all 3 parties (to
> be fair, I think Onvoy might be swamped - staffing issues -- nice people
> but the service still sucks).  It's hard to say because it's so
> bureaucratic, and I'm not allowed contact with Covad or US West, and since
> Onvoy does not call back (it's getting better after 3 months), I don't
> always know what's going on (like US West said they'd be out Wednesday
> between 8-5, no-show of course). I think someone else on the list took 8
> months to get the same setup, so I've not room to claim the worst
> experience.  Covad has already been out, and did the inhouse install and
> left the router two months ago.
>
> I'd look at roadrunner, but I don't know that AOL/Timewarner would be
> better over time, and the hints that I've heard about capacity/speed
issues
> in other parts of the country make me nervous at looking at a
> Roadrunner/TZO.com setup.
>
> Thanks for the rant.
>
>      - Dave
>
> On Saturday, May 06, 2000 12:19 AM, Bob Tanner [SMTP:tanner@real-time.com]
> wrote:
> > Are there any Covad users here?
> >
> > How is there service? I am following a thread on the NANOG mailing list
> about
> > how poor the service is on the west coast.
> >
> > This concerns me because for client who cannot get DSL from Real Time, I
> have
> > been sending them to Covad.
> >
> > --
> > Bob Tanner <tanner@real-time.com>       | Phone : (612)943-8700
> > http://www.real-time.com                | Fax   : (612)943-8500
> > Key fingerprint =  6C E9 51 4F D5 3E 4C 66 62 A9 10 E5 35 85 39 D9
> >
> >
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