Re: [TCLUG:17280] Any Covad users here?

[Jon Schewe <jpschewe@eggplant.mtu.net>]

Ahh yes, waiting for hte installation.  I had ordered last August and didn't
get it installed till January.  Lots of miscommunication.  I put it off as
them just getting started up, since we talked them into a real good deal
because of all the trouble.  After it was installed, everything was fine.
I believe most of the slowdown was USWest not holding up their end of the bargin.

Dave Kleist <dkleist@acm.org> writes:

> Not quite.
> 
> I am attempting to get IDSL from Onvoy/Covad (lDSN line installed from US 
> West), like Jon's setup.  It's hard to tell where it's falling down, but 
> the combination to date has been very unpleasant.  I ordered over 3 months 
> ago, and have yet to get installed.  I think most of the problems exist 
> with the morons at US West (I believe that after 6 weeks, we are now back 
> to square one where they have figured that I don't have a line to the house 
>  --  duh).  Customer service has been godawful, and from all 3 parties (to 
> be fair, I think Onvoy might be swamped - staffing issues -- nice people 
> but the service still sucks).  It's hard to say because it's so 
> bureaucratic, and I'm not allowed contact with Covad or US West, and since 
> Onvoy does not call back (it's getting better after 3 months), I don't 
> always know what's going on (like US West said they'd be out Wednesday 
> between 8-5, no-show of course). I think someone else on the list took 8 
> months to get the same setup, so I've not room to claim the worst 
> experience.  Covad has already been out, and did the inhouse install and 
> left the router two months ago.
> 

-- 
Jon Schewe 
http://eggplant.mtu.net/~jpschewe
schewe@tcfreenet.org