Ah, good point. That is a possibility.... >Assuming this is an "Advantage Service" program, judging from the Ascend >information <<A HREF="http://www.ascend.com/1823.html">http://www.ascend.com/1823.html</A>> they seem to have promised >"overnight advance replacement". Correct. >Judging by the service agreement <<A HREF="http://www.ascend.com/servagr.html">http://www.ascend.com/servagr.html</A>> you >are owed some credit for their failure to meet their response time. Have >you tried to pursue this? If so, what was their response? I was not aware of a credit program, but I agree the replacement agreement is in the contract....I'll be checking with the service marketing management. Kevin ++ Ascend Users Mailing List ++ To unsubscribe: send unsubscribe to ascend-users-request@bungi.com To get FAQ'd: <<A HREF="http://www.nealis.net/ascend/faq">http://www.nealis.net/ascend/faq</A>> </PRE> <!--X-MsgBody-End--> <!--X-Follow-Ups--> <!--X-Follow-Ups-End--> <!--X-References--> <HR> <STRONG>References</STRONG>: <UL> <LI><STRONG><A HREF="msg10082.html">Re: (ASCEND) Advantage Services Contract?</A></STRONG></LI> <UL> <LI><EM>From</EM>: Tim Basher <basher@alpha.CES.CWRU.Edu></LI> </UL> </UL> <!--X-References-End--> <!--X-BotPNI--> <HR> <UL> <LI>Prev by Date: <STRONG><A HREF="msg10119.html">(ASCEND) Any Word on 5.1A for the max 40xx's?</A></STRONG> </LI> <LI>Next by Date: <STRONG><A HREF="msg10118.html">Re: (ASCEND) Advantage Services Contract?</A></STRONG> </LI> <LI>Prev by thread: <STRONG><A HREF="msg10082.html">Re: (ASCEND) Advantage Services Contract?</A></STRONG> </LI> <LI>Next by thread: <STRONG><A HREF="msg10680.html">Re: (ASCEND) Advantage Services Contract?</A></STRONG> </LI> <LI>Index(es): <UL> <LI><A HREF="mail23.html#10117"><STRONG>Main</STRONG></A></LI> <LI><A HREF="thrd213.html#10117"><STRONG>Thread</STRONG></A></LI> </UL> </LI> </UL> <!--X-BotPNI-End--> <!--X-User-Footer--> <!--X-User-Footer-End--> </BODY> </HTML>