I checked on the stats, and the service contract queue (i.e. Advantage Services contract customers) is averaging about 5 minutes. 98% of *all* calls are taken within 10 minutes. Kevin ++ Ascend Users Mailing List ++ To unsubscribe: send unsubscribe to ascend-users-request@bungi.com To get FAQ'd: <<A HREF="http://www.nealis.net/ascend/faq">http://www.nealis.net/ascend/faq</A>> </PRE> <!--X-MsgBody-End--> <!--X-Follow-Ups--> <!--X-Follow-Ups-End--> <!--X-References--> <HR> <STRONG>References</STRONG>: <UL> <LI><STRONG><A HREF="msg10077.html">Re: (ASCEND) Advantage Services Contract?</A></STRONG></LI> <UL> <LI><EM>From</EM>: "Tony Ray" <tony@turbonet.com></LI> </UL> <LI><STRONG><A HREF="msg10113.html">Re: (ASCEND) Advantage Services Contract?</A></STRONG></LI> <UL> <LI><EM>From</EM>: Kevin Smith <kevin@ascend.com></LI> </UL> </UL> <!--X-References-End--> <!--X-BotPNI--> <HR> <UL> <LI>Prev by Date: <STRONG><A HREF="msg10117.html">Re: (ASCEND) Advantage Services Contract?</A></STRONG> </LI> <LI>Next by Date: <STRONG><A HREF="msg10116.html">Re: (ASCEND) mrtg and p50's</A></STRONG> </LI> <LI>Prev by thread: <STRONG><A HREF="msg10113.html">Re: (ASCEND) Advantage Services Contract?</A></STRONG> </LI> <LI>Next by thread: <STRONG><A HREF="msg10082.html">Re: (ASCEND) Advantage Services Contract?</A></STRONG> </LI> <LI>Index(es): <UL> <LI><A HREF="maillist.html#10118"><STRONG>Main</STRONG></A></LI> <LI><A HREF="thrd212.html#10118"><STRONG>Thread</STRONG></A></LI> </UL> </LI> </UL> <!--X-BotPNI-End--> <!--X-User-Footer--> <!--X-User-Footer-End--> </BODY> </HTML>