Re: (ASCEND) Please respond!

[basher@alpha.ces.cwru.edu (Tim Basher)]

> [I sent this message to support@ascend.com on Wed, 29 Jul 1998 11:05:55 -0400
> with no response]

If you sent the message and have not received a response then Ascend has not
received your message - try to resend it - they have an auto-responder which
should reply immediately with a ticket number.

Or do you mean you have received a response that includes your trouble ticket
number but not had a human contact you?

If you have your ticket number then don't wait for them to contact you, call
them.  You can find the contact information on the Ascend web site.
    http://www.ascend.com/2397.html

> I gave up on 6.x but was hoping someone would have stumbled upon this
> problem and fixed it in the 7.0b release.

Hoping that someone else will "stumble" upon a problem does not seem like
a good approach to operation.

You have done the right thing by sending the FATAL ERROR log messages to
Ascend's Technical Assistance Center (TAC).  The only people who can use
the information to solve your problem are the Ascend software developers.

I can tell you that "Index: 2" is an out of memory condition.
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