RE: (ASCEND) replacing modems in MAX4000

[Matthew Smith <m@mmsnet.co.uk>]

Last week I had a much better experience from the Lucent
support people than you have described below.  I know I
have had many a bad experience before now, but I have had
better response from the web-links to support from the
aos.ascend.com web site.

-M

Matthew Smith
Network Administrator
MMS Networks UK


At 11:46 AM 2/8/00 -0500, Troy Settle wrote:
>
>It's been a few years, but here's the procedure I remember:
>
>1. Power down the Max
>2. Remove old modems
>3. Insert new modems
>4. Power up the max
>5. Load new software (7.0.xx/ftik.m40)
>6. Reboot Max
>7. See that the Max doesn't recognize the new modems
>8. Call Support and open a ticket
>9. Get a call back in 3 days
>10. Explain the problem
>11. Listen to the "engineer" scratch his head
>12. 2 hours later, find out that you need hash
>    codes to enable the new modems.
>13. Wait another 4 days for the new hash codes
>14. Enter the hash codes
>15. Reboot the max
>16. Start taking calls
>
>
>Please note that in step 9, we only had to wait on hold for about 2 minutes,
>and in step 13, it only took about 45 minutes.  I've adjusted the time to
>corrospond with Lucent's current response times.
>
>Best suggestion would be to insert Step 0 as "Obtain new hash codes", then
>eliminate steps 7-13.
>
>Hope this helps,
>
>--
>  Troy Settle
>  Network Analyst
>  Picus Communications
>  540.633.6327
>
>
>
>** -----Original Message-----
>** From: owner-ascend-users@max.bungi.com
>** [mailto:owner-ascend-users@max.bungi.com]On Behalf Of Ricardo Kustner
>** Sent: Tuesday, February 08, 2000 9:03 AM
>** To: ascend-users@bungi.com
>** Subject: (ASCEND) replacing modems in MAX4000
>**
>**
>**
>** Hi,
>**
>** we're about to replace the 33k6 modems in our Ascend MAX 4000 with
>** new 56k modems... I was wondering if this will mean that there needs
>** to be made some changes done in the software... we're using version 7.0.3
>** of AOS...
>** or can any point me to some documentation about replacing the modems?
>**
>** TIA,
>** Ricardo.
>**
>** Facing Facts B.V.
>** Wibautstraat 120
>** 1091 GP Amsterdam
>** the Netherlands
>** tel: +31 (0)20 460 42 42
>** fax: +31 (0)20 460 42 52
>** e-mail: r.kustner@facingfacts.nl
>** www.facingfacts.nl
>**
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