Ascend Archive
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Re: (ASCEND) Re: sigh (bitching)
On Mon, Oct 20, 1997 at 12:33:53PM -0700, Kevin Smith wrote:
> OK, since others don't have this level of frustration....what could I/we do
> to help ?
> Kevin
Improve the wait time on hold for help. As it is right now, even
the *INTERNIC* beats your hold time. They've improved to the point where
I speak to a live human within five minutes of dialing the number, and
the last two times i've called, I can ask for a specific person, and get
stuff *DONE*.
We're sure spending a heck of a lot more money with Ascend than we are
with the InterNIC. It would be nice if that was reflected in the way
customers are treated when they call for support.
(currently dealing with P50s appearing out of thin air via FedEx, and
an RMA department that didnt seem to be able to understand "It's a DC-powered
MAX, make sure you send me a *D*C* replacement." Nope, the next day I got
an AC MAX 4004, and had to call AGAIN to have the correct model sent.
Oh, did I mention the almost $1,000,000.00 worth of K56Flex modem cards
we were overshipped? Having a couple extra modem cards is one thing, but
two hundred forty of them? At least Ascend is paying for return shipping.)
Bill
--
Bill Bradford Senior Systems Engineer, BOFH
mrbill@texas.net Texas Networking, Inc.
ICQ: 1864511 http://www.texas.net
-------------------------------------------------
Catapultam habeo. Nisi pecuniam omnem mihi dabis,
ad caput tuum saxum immane mittam.
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