Improve the wait time on hold for help. As it is right now, even the *INTERNIC* beats your hold time. They've improved to the point where I speak to a live human within five minutes of dialing the number, and the last two times i've called, I can ask for a specific person, and get stuff *DONE*. We're sure spending a heck of a lot more money with Ascend than we are with the InterNIC. It would be nice if that was reflected in the way customers are treated when they call for support. (currently dealing with P50s appearing out of thin air via FedEx, and an RMA department that didnt seem to be able to understand "It's a DC-powered MAX, make sure you send me a *D*C* replacement." Nope, the next day I got an AC MAX 4004, and had to call AGAIN to have the correct model sent. Oh, did I mention the almost $1,000,000.00 worth of K56Flex modem cards we were overshipped? Having a couple extra modem cards is one thing, but two hundred forty of them? At least Ascend is paying for return shipping.) Bill -- Bill Bradford Senior Systems Engineer, BOFH mrbill@texas.net Texas Networking, Inc. ICQ: 1864511 <A HREF="http://www.texas.net">http://www.texas.net</A> ------------------------------------------------- Catapultam habeo. Nisi pecuniam omnem mihi dabis, ad caput tuum saxum immane mittam. ++ Ascend Users Mailing List ++ To unsubscribe: send unsubscribe to ascend-users-request@bungi.com To get FAQ'd: <<A HREF="http://www.nealis.net/ascend/faq">http://www.nealis.net/ascend/faq</A>> </PRE> <!--X-MsgBody-End--> <!--X-Follow-Ups--> <!--X-Follow-Ups-End--> <!--X-References--> <HR> <STRONG>References</STRONG>: <UL> <LI><STRONG><A HREF="msg09442.html">(ASCEND) Re: sigh (bitching)</A></STRONG></LI> <UL> <LI><EM>From</EM>: James Fischer <jfischer@supercollider.com></LI> </UL> <LI><STRONG><A HREF="msg09871.html">Re: (ASCEND) Re: sigh (bitching)</A></STRONG></LI> <UL> <LI><EM>From</EM>: Kevin Smith <kevin@ascend.com></LI> </UL> </UL> <!--X-References-End--> <!--X-BotPNI--> <HR> <UL> <LI>Prev by Date: <STRONG><A HREF="msg09870.html">(ASCEND) T1 provisioning for MAX-4048</A></STRONG> </LI> <LI>Next by Date: <STRONG><A HREF="msg09866.html">Re: (ASCEND) Re: sigh (bitching)</A></STRONG> </LI> <LI>Prev by thread: <STRONG><A HREF="msg09866.html">Re: (ASCEND) Re: sigh (bitching)</A></STRONG> </LI> <LI>Next by thread: <STRONG><A HREF="msg09876.html">Re: (ASCEND) Re: sigh (bitching)</A></STRONG> </LI> <LI>Index(es): <UL> <LI><A HREF="mail6.html#09875"><STRONG>Main</STRONG></A></LI> <LI><A HREF="thrd195.html#09875"><STRONG>Thread</STRONG></A></LI> </UL> </LI> </UL> <!--X-BotPNI-End--> <!--X-User-Footer--> <!--X-User-Footer-End--> </BODY> </HTML>